Chatelaine Interiors Ltd Terms and Conditions of Sale (UK)

1. Introduction

These terms and conditions ("Terms") govern the sale of products and services by Chatelaine Interiors Limited ("we," "us," or "our"). By placing an order with us, you agree to these Terms in full. Please read them carefully before ordering. If you refuse to accept these Terms, you will not be able to order any products from us.

We may revise these Terms periodically. The version in force at the time of your order will apply to your purchase. These Terms constitute the entire agreement between you and us, and they cannot be varied without our written consent.

2. Company information

Chatelaine Interiors Limited is registered in the UK.

Registered Office: The Hermitage, 11 Woolton Lodge Gardens, Woolton Hill, Berkshire RG20 9SU.
Customer Service Contact: info@chatelaineinteriors.co.uk

For any questions, complaints, or written notices, you can contact us via the email above or post to the registered office. If we need to contact you, we will use the email or postal address provided in your order.

3. Order process and Acceptance

Placing an Order: You are responsible for reviewing and correcting any errors in your order before submission.
Order Acknowledgment: Once you place an order, we will send an email acknowledgment of receipt and request for deposit. Your deposit is then required within 7 days. Once this has been received, your order cannot be amended. Amendments required after your deposit has been received will be chargeable and may have an impact on delivery and project times.

Your Responsibilities: As part of your order, there may be items such as fabric that you are required to order. This will be made clear on the quote. Ordering and time management of this is your responsibility and could result in delays if your fabric is late into our workroom.

Order Refusal: If we are unable to fulfill your order (e.g., due to unavailable materials), we will notify you via email and offer a refund if payment has already been made.

4. Estimates and Quotations

Initial Estimate: Estimates are provided as an indication of material quantities and costs. Changes to specifications may result in revised estimates.
Accuracy: We strive for accuracy in estimates, but changes may occur due to material shortages or specification updates. We will communicate any changes, and any adjustments will be reflected in the final invoice.
Customer Decisions: While we provide advice and recommendations, the final decision is up to the customer. If additional work is required due to dissatisfaction with the recommended solution, this may incur additional charges.
Delivery Costs: Delivery costs from our suppliers are passed on at cost price and will be included in the estimate/invoice.

5. Invoicing and Payment Terms

Deposit: A 50% deposit is required when placing an order. Payment is made via BACs to the account details on the invoice. Payment is required within 7 days. Payments made outside of this timeframe are subject to change due to changing material costs.
Balance Payment: The remaining balance is due upon delivery or installation. Goods remain our property until full payment is received.

Late Payments: We reserve the right to charge interest on late payments at 5% above the Bank of England base rate.
Designer Responsibility: Where a designer acts on behalf of a client, the designer is responsible for ensuring the client pays the invoice. If the client pays directly, the contract remains with us. Payment terms are 7 days.

6. Fitting and Installations

Booking the Fitting Date: Once materials are available, we will arrange a mutually convenient fitting date. If rescheduling is necessary, we will notify you and arrange a new date as soon as possible.
Site Preparation: It is the customer's responsibility to ensure the installation area is clear and safe for our installers to work. Additional charges may apply if we need to move furniture/ spend time clearing items. We are not liable for any damages caused by moving items.
Site Readiness: If we arrive on the scheduled installation date and the site is not ready due to building works or other factors beyond our control, a daily fitting charge will apply, and a new date will be scheduled. We may invoice the balance (minus 10%) on the proposed installation day.
Post-Delivery Risk: Once products are delivered to your site, they are at your own risk. If products arrive directly from our suppliers, please check for damage immediately and notify us within 3 days if anything is unsatisfactory.

7. Made-to-Measure Products

Custom Orders: All products are bespoke and made to measure. Once an order is placed, cancellations, refunds, or exchanges are not available unless the goods are faulty.
Responsibility for Measurements: It is your responsibility to ensure that the items ordered will fit the intended space. Any alterations required post-installation will incur additional charges.
Handmade Products: Small imperfections in handmade products are part of their unique nature and do not constitute faults. These imperfections will not affect the functionality or overall aesthetic of the product.

8. Fabric Selection and Suitability

Fabric Characteristics: Natural fabrics, such as linen, may exhibit certain traits (e.g., slubs, texture changes in different environments). These are not considered flaws. Fabric can stretch or shrink depending on humidity, so please consult us regarding fabric suitability.
Fabric Checks: We inspect all fabrics before cutting. If any flaws are found, we will arrange for replacements, which may impact delivery times. Once fabric is cut, it cannot be returned.
Customer-Supplied Fabric: If you supply your own fabric, you are responsible for its quality. Any issues (e.g., shortages or flaws) must be resolved by you with your supplier. We will notify you of any problems, but delays may affect the project timeline.
Fabric Consultation: If you select your fabric, we recommend sending us a sample or link before ordering. We will advise on its suitability but take no responsibility for fabric performance if you do not consult us. Any issues such as fading or shrinkage are the responsibility of the fabric supplier.

9. Hardware and Customer-Supplied Tracks/Poles

Hardware Selection: We can provide advice on tracks, poles, and hardware if you wish to purchase these yourself. However, we are not responsible for their suitability or condition.
Delivery Responsibility: It is your responsibility to ensure that all hardware is delivered to the site (for items over 250 cm) or to our workshop (for smaller items). Hardware must be fully labeled with reference to the window, room, and project details.
Faulty Hardware: Any faults or damages to customer-supplied hardware must be resolved by you with the supplier. Delays caused by faulty or unsuitable hardware will incur additional fitting session charges.

10. Blackout Products

Light Leakage: Blackout lining on curtains, blinds, or roman blinds will reduce light but may still allow light leakage from the edges, top, and bottom. This is normal.
Stab Stitching: When blackout interlining is used in roman blinds, small holes may appear where the layers are stitched, depending on the fabric.

11. Delivery Times and Lead Times

Delivery Times: We aim to deliver and install products within 4-8 weeks of receiving the fabric. If you have a shorter timeline, we will try to accommodate it, but we cannot guarantee it due to workload or supplier availability.
Progress Updates: We will keep you informed of progress throughout the production process.

12. Marketing and Promotions

Photography: We may take photographs of bespoke items for promotional purposes, including our website and other materials. We may also request customer testimonials.
Customer Confidentiality: If you prefer not to be included in promotional materials, please inform us, and we will respect your confidentiality.

13. Data Protection (GDPR)

Customer Information: Any personal information you provide is confidential. We will not disclose it to third-party suppliers without your consent.
Your Data: Once your order is complete, we will keep your data in our secure system and may occasionally send you information that we feel is relevant to you and your business. Should you wish not to receive this, please do let us know via email or phone call. You can opt out from receiving further information at any time.

14. Guarantees and Callouts

Child Safety Devices: If a child safety device activates, we can provide remote assistance or, if necessary, an on-site visit, which may be chargeable.
Product Warranty: During the first year after installation, no callout fees will apply for issues such as corded track failures. After one year, callout fees may be charged.
Battery-Operated Products: Batteries in headrails and tracks generally require charging every 9-12 months. Electrically operated products typically come with a 5-year manufacturer’s warranty.

15. Liability

Faulty Products: If we deliver products that are faulty, damaged, or of incorrect quantity, we will either make good the shortage, replace the goods, or refund the amount paid.
Exclusion of Liability: We will not be liable for any indirect or consequential loss, such as loss of business or goodwill. Except where we cannot legally exclude liability, our responsibility is limited to the amount you paid for the goods in question.
Legal Rights: These Terms do not affect your statutory rights as a consumer.

16. Governing Law and Jurisdiction

These Terms, and any contract between us, are governed by English law. The courts of England will have jurisdiction over any disputes arising between us.

17. Other Important Terms

Third-Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Severability: If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will remain in effect.
Waiver of Rights: Our failure to enforce any right under these Terms does not constitute a waiver of that right. Future enforcement remains possible.