Privacy Policy

1. Information we collect

We may collect and process the following types of personal information:

Contact Information: Full name, email address, phone number, and home or business address.
Payment Information: Card payment details, billing address, and other payment-related information, securely processed via third-party payment providers.
Project Details: Information relating to your interior design preferences, style choices, and specific project requirements.
Technical Data: IP address, browser type, device information, and details of your interaction with our website, collected through cookies and similar tracking technologies.

2. How we use your information

We use your personal data for the following purposes:

To provide our curtain design and interior consultation services, including scheduling appointments and delivering finished products.
To communicate with you regarding your project, updates, or special offers related to our services.
To manage your payments and process orders securely.
To improve our website and services by analysing how visitors interact with our website.
To comply with legal obligations, including accounting and record-keeping.

3. Legal basis for processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Contractual Obligation: We process your data to fulfil the contract we have with you, such as providing design services or delivering products.
Legitimate Interest: We may process your data for our legitimate interests, such as improving our services and marketing, provided these interests do not override your privacy rights.
Consent: Where applicable, we will obtain your consent for specific uses, such as sending marketing communications. You can withdraw your consent at any time.
Legal Compliance: We may process your data to comply with our legal obligations, such as maintaining records for tax purposes.

4. Sharing your information

We may share your personal information with:

Service Providers: External companies that help us run our business, such as payment processors, couriers, and IT service providers. These third parties are bound by contracts that protect your data.
Legal Authorities: If required by law or to protect our legal rights, we may disclose your personal data to regulatory bodies or law enforcement agencies.
Business Transfers: In the event of a business sale, merger, or restructuring, your personal data may be shared as part of the transfer of assets.

We do not sell or rent your personal information to third parties.

5. Cookies and tracking technology

Our website uses cookies to improve your browsing experience and gather statistical data on website usage. Cookies are small files stored on your device that allow us to recognise your preferences. You can manage your cookie preferences through your browser settings.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites
Our cookies help us:

– Make our website work as you’d expect
– Remember your settings during and between visits
– Improve the speed/security of the site
– Continuously improve our website for you

We do not use cookies to:

– Collect any personally identifiable information (without your express permission)
– Collect any sensitive information (without your express permission)
– Pass data to advertising networks
– Pass personally identifiable data to third parties
– Pay sales commissions

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website Function Cookies

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org.

Our own cookies

We use cookies to make our website work including remembering your search settings. There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Google Maps

Disabling these cookies will likely break the functions offered by these third parties

Google Analytics
We use these cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytics also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

For more information on Google Analytics cookies, see the official Google Analytics page.

Tracking data is processed by Google Analytics. Please see their privacy policy for more information.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

6. International data transfers

In some cases, your personal data may be transferred outside the UK. Where this occurs, we will ensure that the recipient country offers an adequate level of protection, or we will use appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.

7. Data security

We implement appropriate technical and organisational measures to safeguard your personal information. These measures include secure servers, encryption, and access controls. However, please note that no method of transmission over the internet or electronic storage is completely secure.

8. Your data protection rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You have the right to correct inaccurate or incomplete data.
Right to Erasure: You may request the deletion of your personal data, subject to legal and contractual requirements.
Right to Restriction: You can request the restriction of certain processing activities.
Right to Data Portability: You may request a copy of your personal data in a machine-readable format.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where we rely on your consent for processing, you may withdraw it at any time.

To exercise any of these rights, please contact us at the details below.

9. Retention of your data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For example, we may retain your information for tax or legal reporting obligations.

10. Changes to this privacy notice

We may update this Privacy Notice from time to time to reflect changes in our data practices or legal obligations. Any updates will be posted on our website with an updated effective date.

11. Contact us

If you have any questions about this Privacy Notice or would like to exercise your rights, please contact us at:

Chatelaine Interiors

Email: Info@chatelaineinteriors.co.uk

Phone: 07341815313

Address: Unit 3, The Upper Stables, Bockhampton Manor Farm, Lambourn, Berkshire, RG17 7LX

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.